Account

Free trial

• I didn't get the free trial. What could have happened?
• How does my free trial work?
• After my trial period is over, do I still have any functionality to use?

My plan

• How do I renew my subscription?
• How long does it take to reactivate my account after renewal?
• Why was I charged and the days do not appear on the bill?
• I bought a prepaid code and they don't show up on my account, what should I do?
• If I cancel my subscription, do I keep the remaining days in my account?
• How do I cancel my subscription?

Payments

• What payment methods does ExitLag accept?
• What's a prepaid code?
• How to redeem a prepaid code?
• How do I get a prepaid code?
• How to change subscription?